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Shipping & Returns

How long time will take before receive my oder?
The time it takes to receive your order is dependent on 2 factors: The delivery method you choose and the order fulfilment period. Please note that we do our best to make sure you receive your order timely.

What is the delivery method time and cost?
We usually ship by express like DHL, UPS, FedEx, 3-7 working days to worldwide.
Shipping costs will be calculated based on the item weight and the shipping method you choose.
We will start preparing goods upon receipt of buyer/TT copy. After payment has cleared, we will deliver the goods within the deadline on which both parties agreed.

Oder fulfilment period
They shall be available for shipping within three (3) business days after payment has cleared. Please note, however, any shipping availability or delivery dates mentioned here, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control. For example, in some cases, your customs authority may hold your products which may delay the delivery date, we shall not be responsible for any late or non-delivery (for whatever reason, and whether within or without our control).

Do you accept to ship product with logo or battery ?
The shipping cost provided usually for ordinary goods (no brand name, no battery inside) but please note: if your order contents following products: mobiles, batteries, Products with build-in battery, Products with brand logo (such as Samsung, Apple, HTC, Google, ect), the shipping cost will be a little higher than normal, and only can accept by special channel. We suggest customer to ask their shipping agent to deal with customs clearance if the goods shipped with Logos.

If custom duties and incurred, who is responsible for this?
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. We do not add taxes, VAT, or any other hidden charges. The order total you see on the pi (i.e., goods subtotal + shipping cost) is what you pay to us. However, customs duties are the buyer’s responsibility. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

If my oder detained by customs, who is responsible for clearance ?
If the items are detained by Customs after the shipment has left China Hong Kong, the buyer is responsible for clearance of the detained items.

Customs Clearance & Import Duty.
Import duties and VAT may or may not be levied and will only be determined when the shipment goes through Customs in your country. Please check your country’s import policy to understand your liability.
All duties and taxes levied are your (the buyers) responsibility and shall be paid directly to the buyer’s government or to the courier company when the goods are delivered.

Thanks to Macfactory's
warranty program, we offer a "warranty" on almost all our qualities. This warranty offers you and your customers great benefits, such as If. your item has a technical defect within the first year, we'll repair or replace it. Our warranty periods may differ per product. Therefore, take a good look at which product falls under which quality. Take into account the term of a warranty.

What dose the 12 months refurbisher warranty cover?

This warranty is limited to technical defects and component issues that affect the functionality of your item. It doesn't cover accidental breakage or compatibility and software upgrade issues, so make sure you read up about the limits of older models and check with your product picture on website for models they don't support.

Brands Product's

Finity, Regate, AVANCE, CAASI, Amalink and JACSU products - LIMITED warranty. & Service Pack screens/parts – 90days warranty MacBook LCD / Parts – 90. days warranty Phone battery-360days. warranty Laptop Batteries - 360days warranty. Compatible screens - 90 days warranty. Parts & Accessories - 360days Months warranty.

Free standard shipping
Enjoy free shipping on all orders, or splurge on express delivery, from $.9999.00, if you need your item ASAP.

Note Returns!!

Board Components*,Tools* & Small Parts* NO RETURNS / NO EXCHANGE POLICY / NO WARRANTY. Please Check the Model Number and match it with your product. You can return your product up to 90 days after receiving your order. Please make sure that the products are not used or damaged.

Customer support
Our Support team should reply to you within 1 business day if you have a question or issue. If you don’t hear from them in that time, we’ll jump in to help.

MACFACTORY charges a $.99/- service fee to power the refurb revolution That means we enable our refurbishers to meet the highest quality and service standards and have our team on stand-by if you need extra support.

For more information, visit our FAQ page.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

We accept payments with :
Visa, MasterCard, American Express, Paypal, Bank Deposit, Discover and more.